Customer Service Pro – Home Improvement Store

Lowe's; Lancaster (Lancaster County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee-S

Job summary

Lowe’s is hiring a Customer Service Associate to welcome customers and help them find products for home improvement, delivering friendly service throughout the shopping experience.

You will assist with locating items, stocking shelves, processing orders, and supporting store operations. The role encourages cross-training and direct customer interaction in a dynamic retail environment.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• Bi-lingual skills are preferred and encouraged.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Computer experience

Retail tech experience

Basic math

Standing and mobility

Lifting 25 lbs

Bi-lingual skills

Job description

Lowe’s is hiring a Customer Service Associate to welcome customers and help them find products for home improvement, delivering friendly service throughout the shopping experience.

You will assist with locating items, stocking shelves, processing orders, and supporting store operations. The role encourages cross-training and direct customer interaction in a dynamic retail environment.