Home Improvement Customer Service Pro

Lowe's; Sierra Vista (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee S

Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s is hiring a Customer Service Associate to welcome customers, help them find products, and provide friendly service in a fast-paced retail setting. You’ll assist with locating merchandise, process orders and deliveries, and support store operations across departments.

The role requires basic computer and retail technology experience, ability to stand for long periods, and the ability to lift up to 75 pounds with team lifting. Bilingual skills are a plus.

Qualifications

• 6 months experience using a computer.
• 6 months experience using common retail technology such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Customer service

Basic computer use

Retail technology

Bilingual skills (preferred)

Tools

Smartphones

Tablets

Job description

Lowe’s is hiring a Customer Service Associate to welcome customers, help them find products, and provide friendly service in a fast-paced retail setting. You’ll assist with locating merchandise, process orders and deliveries, and support store operations across departments.

The role requires basic computer and retail technology experience, ability to stand for long periods, and the ability to lift up to 75 pounds with team lifting. Bilingual skills are a plus.