Customer Service Pro - Home Improvement Retail

Lowe's; City of Oneida (NY); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Lowe's Associate Discount

Job summary

Lowe's is hiring a Customer Service Associate to welcome customers and help them find the right products for home improvement needs. You will interact with customers, answer questions, and ensure requests are met while supporting store operations.

The role may be part-time, with responsibilities across departments including Appliances, Hardware, and Home Décor. Prior POS and retail experience is valued, and bilingual skills are a plus.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• Bi-lingual skills are a plus (preferred).
• Certification in trade related to department (preferred).

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Computer basics

Retail tech experience

Basic math

Lifting 25 lbs

Proactive communication

Job description

Lowe's is hiring a Customer Service Associate to welcome customers and help them find the right products for home improvement needs. You will interact with customers, answer questions, and ensure requests are met while supporting store operations.

The role may be part-time, with responsibilities across departments including Appliances, Hardware, and Home Décor. Prior POS and retail experience is valued, and bilingual skills are a plus.