Customer Service Pro — Home Improvement & Growth

Lowe's Companies, Inc.; Fontana (CA); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Tuition Assistance

401(k) with company match

Lowe's Associate Discount

Track to the Trades

Job summary

Lowe's is hiring a Customer Service Associate to welcome customers, help them find products, and process orders with accuracy. You may work in multiple departments depending on needs and skills, delivering friendly, professional service throughout the day.

You will engage customers, ensure products are replenished, and assist at checkout while following safety and operational guidelines. Benefits include health plans, education support, and associate discounts.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Job description

Lowe's is hiring a Customer Service Associate to welcome customers, help them find products, and process orders with accuracy. You may work in multiple departments depending on needs and skills, delivering friendly, professional service throughout the day.

You will engage customers, ensure products are replenished, and assist at checkout while following safety and operational guidelines. Benefits include health plans, education support, and associate discounts.