Customer Service Pro — Home Improvement & Solutions

Lowe's; Pottstown (Montgomery County); On-site; USD 20,000 - 27,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

3 401(k) matching program

Employee Stock Purchase Program

Associate Discount 10%

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate to help customers find the right products and services for home improvements. You will welcome customers, assist with merchandise, and ensure needs are met in a fast-paced retail environment.

The role involves stocking, order processing, and cross-training across departments, with opportunities for growth and bilingual support encouraged.

Qualifications

• 6 Months Experience using a computer, inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Communication

Computer literacy

Bi-lingual

Team collaboration

Tools

Smartphones and tablets

Job description

Lowe's is seeking a Customer Service Associate to help customers find the right products and services for home improvements. You will welcome customers, assist with merchandise, and ensure needs are met in a fast-paced retail environment.

The role involves stocking, order processing, and cross-training across departments, with opportunities for growth and bilingual support encouraged.