Customer Service Pro — Home Improvement & Benefits

Lowe's; North Smithfield (RI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with match

Employee Stock Purchase Program

Associate discount

Track to the Trades

Job summary

Lowe’s is seeking a Customer Service Associate to welcome customers, help them find products for home improvement, and provide friendly, professional service throughout the store.

You may assist in loading merchandise, troubleshoot questions, and participate in product training. Lowe’s offers health insurance options, tuition assistance, a 401(k) with company match, an Employee Stock Purchase Program, and a 10% associate discount, with paths to grow.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail tech

Basic math

Physical ability

Job description

Lowe’s is seeking a Customer Service Associate to welcome customers, help them find products for home improvement, and provide friendly, professional service throughout the store.

You may assist in loading merchandise, troubleshoot questions, and participate in product training. Lowe’s offers health insurance options, tuition assistance, a 401(k) with company match, an Employee Stock Purchase Program, and a 10% associate discount, with paths to grow.