Customer Service Associate — Home Improvement Specialist

Lowe's; Richmond (KY); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) company match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s is hiring a Customer Service Associate to welcome customers, help them find products, and provide friendly, professional service throughout the shopping experience.

Employees may work across departments, stock merchandise, and assist with checkout while benefiting from health insurance options, tuition assistance, a company-matching 401(k) with Employee Stock Purchase Program, a 10% associate discount, and Track to the Trades training.

Qualifications

• 6 months experience using a computer (inputting, accessing, modifying, or outputting information)
• 6 months experience using common retail technology (smartphones, tablets)
• Reading, writing and basic arithmetic (addition/subtraction)
• Able to perform duties that may require prolonged standing or sitting
• Minimally lift 25 lbs unassisted or over 25 lbs with accommodation

Responsibilities

• Welcome customers to Lowe’s and deliver friendly, professional service
• Assist customers with locating and handling merchandise
• Restock merchandise by identifying empty shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive items on time
• Cross-train in other store areas to support customer service
• Prepare department merchandise based on customer needs (e.g., paint tinting, pipe cutting, wood bundling)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer use

Retail technology

Basic arithmetic

Standing/sitting

Lifting 25lbs

Job description

Lowe’s is hiring a Customer Service Associate to welcome customers, help them find products, and provide friendly, professional service throughout the shopping experience.

Employees may work across departments, stock merchandise, and assist with checkout while benefiting from health insurance options, tuition assistance, a company-matching 401(k) with Employee Stock Purchase Program, a 10% associate discount, and Track to the Trades training.