Customer Service Pro — Growth & Training in Finance

Community Choice Financial Family of Brands; Amarillo (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

401(k) match

Healthcare options

Paid time off

Discount marketplace

Life and AD&D insurance

Educational reimbursement

Job summary

Titlemax in Amarillo, TX is seeking a Customer Service Representative (CSR) to help customers access financial solutions through in-store transactions including check cashing, money transfers, and payments. You will build relationships and deliver a positive in-store experience.

This entry-level role offers hands-on training, a path for advancement across our brand network, and comprehensive benefits as part of a Total Compensation package.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication with customers and colleagues.
• Meticulous attention to detail and data entry accuracy.
• Proficiency with POS, Microsoft Office, and general computer systems.
• Must be at least 18 years old (19 in Alabama).
• Background check required and in compliance with applicable law.
• Ability to meet physical demands and stand frequently during shifts.

Responsibilities

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information in a POS system with precision.
• Assist in customer account management and scheduling appointments.
• Participate in on-site marketing and community events as needed.

Skills

Excellent communication skills

Attention to detail

Data entry accuracy

Customer service focus

Bilingual English/Spanish a plus

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Phone systems

Job description

Titlemax in Amarillo, TX is seeking a Customer Service Representative (CSR) to help customers access financial solutions through in-store transactions including check cashing, money transfers, and payments. You will build relationships and deliver a positive in-store experience.

This entry-level role offers hands-on training, a path for advancement across our brand network, and comprehensive benefits as part of a Total Compensation package.