Bilingual CSR: Training, Growth & Community Impact

Ccffamilyofbrands; Duncanville (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

On-the-job training

Learning management system access

Cross-brand training

Leadership development program

Performance-based advancement

Educational reimbursement

Medical insurance options (incl. telem

401(k) and Roth 401(k) with company 6%

Life and AD&D Insurance

Voluntary benefits (dental, vision, lw

Employee Assistance Program

Discount marketplace

Paid time off

Job summary

Titlemax in Duncanville, TX is seeking a Customer Service Representative (Bilingual) to assist customers with transactions and financial services in a fast-paced store. You will build relationships, validate and process payments, and ensure accurate data entry in our POS system.

The role includes comprehensive onboarding, hands-on training, and opportunities to advance within our network of brands nationwide.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site vehicle appraisals and store errands.
• Maintain store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening/closing procedures, including vault and cash drawer management.
• Uphold compliance with Company policies, procedures, and laws.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic, fast-paced environment while juggling multiple tasks.

Skills

Verbal and written communication

Detail oriented

Data entry

Multitasking

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Titlemax in Duncanville, TX is seeking a Customer Service Representative (Bilingual) to assist customers with transactions and financial services in a fast-paced store. You will build relationships, validate and process payments, and ensure accurate data entry in our POS system.

The role includes comprehensive onboarding, hands-on training, and opportunities to advance within our network of brands nationwide.