Customer Service Advocate - Paid Training & Growth

Community Choice Financial Family of Brands; Castle Hills (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

On-the-job training

Learning management system

Cross-brand training

Educational reimbursement

401(k) program

Life and AD&D insurance

Paid time off 12 days

Job summary

Castle Hills, TX-based TitleMax is hiring a Customer Service Representative to assist community members with short-term financial services and in-store transactions. You will build relationships, process transactions, and maintain accurate customer data in our POS system, while representing a brand focused on training and growth.

We provide hands-on coaching, a comprehensive onboarding program, and opportunities to advance across our eleven brands nationwide.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency using phones, POS system, Microsoft Office, and other computer systems.

Responsibilities

• Connect with customers to cultivate lasting relationships.
• Review, validate, and process customer transactions with accuracy.
• Enter and maintain customer information in the POS system.
• Assist in customer account management and payments.
• Participate in on-site events and community outreach.
• Maintain store appearance and comply with security protocols.
• Work a full-time in-person schedule, including weekends.

Skills

Verbal communication

Written communication

Data entry

Customer service

Phone proficiency

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Castle Hills, TX-based TitleMax is hiring a Customer Service Representative to assist community members with short-term financial services and in-store transactions. You will build relationships, process transactions, and maintain accurate customer data in our POS system, while representing a brand focused on training and growth.

We provide hands-on coaching, a comprehensive onboarding program, and opportunities to advance across our eleven brands nationwide.