In-Store CSR & Growth Opportunity

Ccffamilyofbrands; Texas; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

Learning management system access

Cross-brand training

Key Holder Program

Performance-based advancement

Educational Reimbursement

Medical insurance options (HSA/FSA)

401(k) and Roth 401(k) with company匹

Life and AD&D Insurance

Voluntary benefits

Employee Assistance Program

Discount Marketplace

Paid time off 12 days first year

Job summary

TitleMax in Castle Hills, TX is hiring a Customer Service Representative to help customers access financial solutions and deliver an exceptional in-store experience.

You’ll process transactions, engage with a diverse customer base, and receive hands-on training, coaching, and development as you start a career with our growth‑minded family of brands. This entry-level role offers pathways to advancement.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication with customers and colleagues.
• Meticulous attention to detail and data entry accuracy.
• Proficiency with phones, POS system, and Microsoft Office.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver’s license, auto insurance, and access to a personal vehicle.
• Background check required.
• Ability to meet the physical demands of this position (standing, lifting up to 25 pounds).

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Perform duties outside of the office (on-site vehicle appraisals, store errands, events).
• Maintain store appearance and cleanliness to enhance customer experience.
• Maintain office security protocols and cash handling procedures.
• Uphold company policies and comply with laws and regulations.
• Engage in ongoing training and stay updated on product and process changes.
• Work a full-time, in-person schedule including weekends (40 hours/week).

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Data entry

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Vehicle for work

Job description

TitleMax in Castle Hills, TX is hiring a Customer Service Representative to help customers access financial solutions and deliver an exceptional in-store experience.

You’ll process transactions, engage with a diverse customer base, and receive hands-on training, coaching, and development as you start a career with our growth‑minded family of brands. This entry-level role offers pathways to advancement.