In-Store CSR: Customer Care & Growth Path

CCF Family of Brands

Tucson (AZ)

On-site

USD 52,266,000 - 57,859,000

Full time

14 days+

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Benefits offered by this job

Paid training

Learning management system

Cross-brand training

Leadership program

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Voluntary benefits package

Employee Assistance Program

Discount Marketplace

Paid time off

Job summary

Community Choice Financial Family of Brands in Tucson, AZ is seeking a Customer Service Representative (CSR) at TitleMax to help customers access financial solutions and process transactions in-store. You’ll build connections with a diverse customer base and contribute to a high-performance environment through accuracy and friendly service.

The role includes training and development, a full-time schedule with in-person attendance, and a comprehensive benefits package.

Qualifications

High school diploma or equivalent.
Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to accurately enter data.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing customer appointments.
Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.