Customer Service Pro: Growth, Training & Benefits

Ccffamilyofbrands; Michigan; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training across 11 brands

Educational reimbursement program

401(k) and Roth 401(k) with company 1:

Company-sponsored life and AD&D

Job summary

CheckSmart in Canton, MI seeks a Customer Service Representative to help customers access financial solutions and to process check cashing, money transfers, and payments with accuracy.

This entry-level role includes hands-on training, ongoing coaching, and development as we invest in your long-term success, with opportunities to advance across our eleven brands and participate in a robust benefits program.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Background check required.
• Physical ability to stand for long periods and lift up to 25 pounds.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information with precision in the POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments.

Skills

Communication skills

Data entry

Customer service mindset

Multitasking ability

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

CheckSmart in Canton, MI seeks a Customer Service Representative to help customers access financial solutions and to process check cashing, money transfers, and payments with accuracy.

This entry-level role includes hands-on training, ongoing coaching, and development as we invest in your long-term success, with opportunities to advance across our eleven brands and participate in a robust benefits program.