Customer Experience Specialist — Growth & Training Path

Community Choice Financial Family of Brands; Canton Charter Township (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

Learning system access

Cross-brand mobility

Leadership program

Educational reimbursement

Medical insurance options

401(k) match

Life insurance

PTO 12 days

Casual dress code

Job summary

CheckSmart in Canton, MI is seeking a Customer Service Representative to help customers access financial solutions and provide a top-tier in-store experience. The role involves handling transactions, building relationships, and supporting daily store operations.

The position offers on-site training, mentoring, and opportunities to advance within a fast-growing company. Candidates should be 18+ with solid communication and data-entry skills.

Qualifications

• HS diploma or equivalent.
• Excellent verbal and written communication skills.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit your lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain a full-time in-person attendance, including weekends; 40 hours per week minimum.

Skills

Communication skills

Attention to detail

Data entry accuracy

POS system

Microsoft Office

Age requirement

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

CheckSmart in Canton, MI is seeking a Customer Service Representative to help customers access financial solutions and provide a top-tier in-store experience. The role involves handling transactions, building relationships, and supporting daily store operations.

The position offers on-site training, mentoring, and opportunities to advance within a fast-growing company. Candidates should be 18+ with solid communication and data-entry skills.