In-Store Customer Care Pro

CCF Family of Brands; Roseville (MI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid on‑the‑job training

Learning management system access

Cross brand training across 11 brands

Leadership development program

Performance-based advancement

Educational reimbursement

Medical insurance options with telemed

Company 401(k) and Roth 401(k) match

Life and AD&D insurance

Voluntary benefits package

Employee assistance program

Discount marketplace

Paid time off 12 days first year

Business casual dress code

Job summary

CheckSmart in Roseville, MI is seeking a Customer Service Representative to help community members access financial solutions, process transactions like check cashing, money transfers, and payments, and deliver in-store experiences.

This entry-level role offers hands-on training, coaching, and development, with opportunities to advance within our multi-brand network. The role requires full-time in-person work at our Roseville location and emphasizes teamwork and community service.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication with professional demeanor.
• Meticulous attention to detail and accurate data entry.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• Physical demands include standing most of the time and lifting up to 25 pounds.

Responsibilities

• Connect with customers to cultivate lasting relationships.
• Review, validate, and process customer transactions with accuracy.
• Offer personalized financial services that fit customers' lifestyle.
• Enter and maintain customer information in the POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments.
• Perform on-site duties, store errands, and participate in events.
• Maintain store appearance and meet cleanliness standards.
• Follow opening and closing procedures and manage cash as needed.
• Uphold compliance with company policies and relevant laws.
• Engage in ongoing training and stay current on product changes.

Skills

High school diploma

Verbal and written communication

Attention to detail

POS system proficiency

Microsoft Office proficiency

Age 18+

Background checks

Physical requirements

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

CheckSmart in Roseville, MI is seeking a Customer Service Representative to help community members access financial solutions, process transactions like check cashing, money transfers, and payments, and deliver in-store experiences.

This entry-level role offers hands-on training, coaching, and development, with opportunities to advance within our multi-brand network. The role requires full-time in-person work at our Roseville location and emphasizes teamwork and community service.