Customer Service Pro: Training, Growth & Impact

Community Choice Financial Family of Brands; Louisville (KY); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

Educational reimbursement program

Medical insurance options + telemed

401(k) with company match

Life and AD&D Insurance

Discount Marketplace

Paid time off 12 days first year

Casual dress code (jeans & sneakers)

Job summary

Community Choice Financial Family of Brands in Louisville, KY, is seeking a Customer Service Representative to help customers access financial solutions and process transactions in-store. This entry-level role includes hands-on training and an opportunity to advance within the brand family.

You will join a high-performance team focused on building connections, accuracy, and compliance while supporting local communities.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Customer service

Communication

Data entry

POS system

MS Office

Cash handling

Bilingual (Eng/Spa)

Education

High school diploma

Tools

POS hardware

Job description

Community Choice Financial Family of Brands in Louisville, KY, is seeking a Customer Service Representative to help customers access financial solutions and process transactions in-store. This entry-level role includes hands-on training and an opportunity to advance within the brand family.

You will join a high-performance team focused on building connections, accuracy, and compliance while supporting local communities.