Customer Service Pro — Growth Path in Pest Defense

HomeTeam Pest Defense, Inc.; Austin (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

401(k) with company match

Paid time off

Employee discounts

Tuition reimbursement

Growth opportunities

Employee referral bonuses

Friendly work environment

Job summary

HomeTeam Pest Defense, Inc. is hiring a Customer Service Representative to deliver positive experiences that encourage customers to continue using our services.

You will communicate with internal and external customers and help initiate new services, answer questions, provide pricing, and schedule pest-related services. The role requires basic computer skills, one year of customer service experience, and a professional telephone manner.

Qualifications

• 1 year of customer service experience
• Basic computer literacy and familiarity with phone systems
• High school diploma or GED required
• Able to multitask and communicate professionally

Responsibilities

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File Technician paperwork in customer files
• Update notes in system with technician and other employee customer information
• Print, distribute, and review service tickets for technicians
• Have a basic knowledge of technician’s job and processes of company's treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians

Skills

Customer service

Communication

Telephone skills

Basic computer skills

Education

High school diploma or GED

Tools

Route Point

Job description

HomeTeam Pest Defense, Inc. is hiring a Customer Service Representative to deliver positive experiences that encourage customers to continue using our services.

You will communicate with internal and external customers and help initiate new services, answer questions, provide pricing, and schedule pest-related services. The role requires basic computer skills, one year of customer service experience, and a professional telephone manner.