Customer Experience Pro — Growth & Impact

Rollins, Inc.; Kyle (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

401(k) with company match

Employee stock purchase plan

Paid time off and holidays

Tuition reimbursement

Dependent scholarship awards

Growth opportunities

Friendly work environment

Employee referral bonuses

Job summary

HomeTeam Pest Defense is hiring a Customer Service Representative to deliver positive experiences and support customers as they schedule pest control services. You will work with internal teams and customers, use Route Point software for scheduling, and maintain accurate notes and billing information.

The role emphasizes professional telephone interactions, problem solving, and the ability to calm upset customers while providing timely updates and follow-ups.

Qualifications

• 1 year of customer service experience required.
• Basic computer skills and phone system familiarity.
• 18+ with HS diploma or GED.

Responsibilities

• Provide information to prospects and initiate new service.
• Answer questions, resolve issues, and schedule services using Route Point.
• Communicate with internal and external customers professionally.
• Enter notes, review tickets, and assist with billing questions.
• Escalate inquiries to managers when needed.

Skills

Customer service

Communication skills

Telephone etiquette

Problem solving

Data entry

Teamwork

Education

High school diploma or GED

Job description

HomeTeam Pest Defense is hiring a Customer Service Representative to deliver positive experiences and support customers as they schedule pest control services. You will work with internal teams and customers, use Route Point software for scheduling, and maintain accurate notes and billing information.

The role emphasizes professional telephone interactions, problem solving, and the ability to calm upset customers while providing timely updates and follow-ups.