Customer Experience Specialist — Pest Defense (Commission)

HomeTeam Pest Defense; Naples (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package: health

401(k) plan with company match

Paid Time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Employee stock purchase plan

Recognition for a job well done

Friendly work environment

Opportunity to advance within the公司

Job summary

HomeTeam Pest Defense is hiring a Customer Service Representative to deliver positive customer experiences and support the scheduling of pest services. The role involves interacting with customers, answering questions, and processing payments. A friendly, professional demeanor and solid computer skills are required.

We offer comprehensive benefits, opportunities for growth, and a team-focused environment. The position is on-site with competitive hourly pay and potential sales incentives.

Qualifications

• Minimum 1 year of customer service experience.
• Entry level customer service skills and techniques.
• Basic computer skills and ability to use company phone features.

Responsibilities

• Provide positive customer experiences that encourage continued service.
• Interact with customers and prospects by scheduling pest-related services.
• Answer questions, research problems, and provide pricing information (non-termite).
• Enter service notes in the system and maintain customer files.
• Process payments and reconcile payments collected by technicians.

Skills

Customer service

Communication

Computer literacy

Problem solving

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense is hiring a Customer Service Representative to deliver positive customer experiences and support the scheduling of pest services. The role involves interacting with customers, answering questions, and processing payments. A friendly, professional demeanor and solid computer skills are required.

We offer comprehensive benefits, opportunities for growth, and a team-focused environment. The position is on-site with competitive hourly pay and potential sales incentives.