Customer Service Rep: Growth, Perks & Impact

Rollins, Inc.; Pineville (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive pay $$

$18 Hourly

Comprehensive benefits package

401(k) with company match up to 6%

Employee stock purchase plan

Paid Time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Opportunity to advance within the team

Recognition for a job well done

Job summary

HomeTeam Pest Defense in Pineville, NC is hiring a Customer Service Representative to support prospects and customers with information, scheduling, and issue resolution. You'll interact via Route Point software, handle inquiries, and help manage invoices and notes.

This role emphasizes professional phone etiquette and customer care. Minimum require 1 year of customer service, basic computer skills, and a high school diploma or GED.

Qualifications

• 1 year of previous customer service experience
• Basic/entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• 18 years or older with a high school diploma or GED

Responsibilities

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling pest and builder related services using Route Point software
• Resolve customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File Technician paperwork in customer files
• Update notes in system with technician and other employee customer information
• Print, distribute, and review service tickets for technicians
• Have a basic knowledge of technician’s job and processes of company\'s treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians

Skills

Customer service

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense in Pineville, NC is hiring a Customer Service Representative to support prospects and customers with information, scheduling, and issue resolution. You'll interact via Route Point software, handle inquiries, and help manage invoices and notes.

This role emphasizes professional phone etiquette and customer care. Minimum require 1 year of customer service, basic computer skills, and a high school diploma or GED.