Customer Experience Pro - Growth & Benefits

HomeTeam Pest Defense; Florida; On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Hourly pay $18

Medical, dental, vision benefits

Life & AD&D insurance

401(k) with company match

Stock purchase plan

Paid time off & holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Career advancement

Recognition program

Friendly work environment

Referral bonuses

Job summary

HomeTeam Pest Defense in Florida is hiring a Customer Service Representative to deliver friendly, professional support to customers. You will provide information, schedule services, handle billing questions, and research problems using Route Point software.

The role emphasizes communication, problem solving, and maintaining accurate files. A minimum of 1 year customer service experience and HS diploma are required. The company offers competitive pay, benefits, and opportunities for growth.

Qualifications

• 1 year of customer service experience required.
• Basic understanding of computers.
• Experience using company telephone features is a plus.
• Must be 18 years or older with HS diploma or GED.

Responsibilities

• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, and provide pricing (non-termite).
• Schedule services and provide closure for customers.
• Interact with customers using Route Point software.
• Resolve invoicing and billing questions with customers.
• Maintain customer files and update service notes.

Skills

Customer service experience

Basic computer skills

Telephone etiquette

18+ years old

Education

High School Diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense in Florida is hiring a Customer Service Representative to deliver friendly, professional support to customers. You will provide information, schedule services, handle billing questions, and research problems using Route Point software.

The role emphasizes communication, problem solving, and maintaining accurate files. A minimum of 1 year customer service experience and HS diploma are required. The company offers competitive pay, benefits, and opportunities for growth.