Customer Experience Specialist for Pest Defense

PermaTreat Inc.; Denton (TX); On-site; USD 35,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

401(k) with company match up to 6%

Employee stock purchase plan

Paid Time off and holidays

Tuition reimbursement

Dependent scholarship awards

Employee discounts

Job summary

HomeTeam Pest Defense is hiring a Customer Service Representative to deliver positive customer experiences and support service scheduling, billing, and inquiries. You will interact with customers and prospects, handle notes and paperwork, and assist technicians in day-to-day processes.

The role emphasizes professional phone etiquette, problem resolution, and a path to advancement within a friendly team environment.

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide positive customer experiences that affect continued service and purchases.
• Research problems, resolve issues, provide pricing (non-termite), schedule service and provide closure.
• Interact with customers/prospects by scheduling pest and builder services using Route Point.
• Resolve invoices and billing questions for customers.
• Conduct telephone conversations in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Follow up with customers for re-treats, initial services and current customers.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File Technician paperwork in customer files.
• Update notes in system with technician and other employee information.
• Print, distribute, and review service tickets for technicians.
• Have a basic knowledge of technician’s job and processes.
• Follow HomeTeam Pest Defense telephone etiquette procedures.
• Ability to calm and diffuse angry customers.
• Escalate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

Skills

Customer service experience

Basic computer skills

Telephone etiquette

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense is hiring a Customer Service Representative to deliver positive customer experiences and support service scheduling, billing, and inquiries. You will interact with customers and prospects, handle notes and paperwork, and assist technicians in day-to-day processes.

The role emphasizes professional phone etiquette, problem resolution, and a path to advancement within a friendly team environment.