Delight-Driven Customer Experience Pro

Crane Pest Control Inc.; Naples (FL); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive pay

Sales commission opportunity

Medical, dental, vision

Company paid life & AD&D insurance

401(k) plan with company match up to 6

Employee stock purchase plan

Paid Time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Opportunity to advance within the公司

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Professional growth and respect

Job summary

HomeTeam Pest Defense is seeking a Customer Service Representative to provide positive customer experiences and help initiate new services. You will handle inquiries, scheduling, pricing (non-termite), and follow-up with customers using our Route Point system.

The role involves answering questions, resolving issues, and maintaining accurate service records while ensuring a professional, friendly interaction with customers. Eligible for incentives and a supportive team environment.

Qualifications

• Must have 1 year of previous customer service experience.
• Basic / entry level understanding of computers.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide positive customer experiences that influence continued use of HomeTeam Pest Defense.
• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing and schedule service(s).
• Interact with customers by scheduling pest and builder related services using Route Point software.
• Resolve invoice and billing questions and collect payments.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Tools

Route Point

Job description

HomeTeam Pest Defense is seeking a Customer Service Representative to provide positive customer experiences and help initiate new services. You will handle inquiries, scheduling, pricing (non-termite), and follow-up with customers using our Route Point system.

The role involves answering questions, resolving issues, and maintaining accurate service records while ensuring a professional, friendly interaction with customers. Eligible for incentives and a supportive team environment.