Customer Service Pro — Growth, Benefits & Impact

MissQuito; Austin (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

401(k) with company match

Paid Time Off

Employee discounts

Tuition reimbursement

Excellent team environment

Opportunities for growth

Recognition program

Life & AD&D insurance

Job summary

HomeTeam is seeking a Customer Service Representative to deliver positive experiences and support to customers and prospects. You will handle inquiries, schedule services, and manage billing questions, while maintaining accurate records and tickets for technicians.

The role requires basic computer skills, strong communication, and a customer-focused attitude, with equal opportunity for growth within a recognized pest defense leader.

Qualifications

• 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic computer skills.
• Ability to use company telephone features.

Responsibilities

• Provide positive customer experiences that affect continued service.
• Answer questions, research problems, resolve issues, and provide pricing.
• Schedule service and update notes in the system.
• Enter service-related notes and print/review tickets for technicians.
• Calm and diffuse angry customers; escalate to managers when needed.
• Collect and reconcile payments received by technicians.

Skills

Customer service

Basic computer skills

Telephone etiquette

Communication

Education

HS diploma or GED

18+ years old

Tools

Route Point software

Job description

HomeTeam is seeking a Customer Service Representative to deliver positive experiences and support to customers and prospects. You will handle inquiries, schedule services, and manage billing questions, while maintaining accurate records and tickets for technicians.

The role requires basic computer skills, strong communication, and a customer-focused attitude, with equal opportunity for growth within a recognized pest defense leader.