Customer Service Pro — Growth, Benefits & PTO

Juniper Central Group; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Juniper Central Group in Houston, TX is seeking a Customer Service Rep to handle inquiries, resolve issues, and provide exceptional service. The role includes maintaining customer records and assisting with order processing in a team-based office setting.

The position requires English proficiency, basic computer skills, and a minimum of 2 years in customer service. A related Bachelor's degree is preferred, with opportunities to grow within a supportive, customer-focused environment.

Qualifications

• Answer and resolve customer inquiries and complaints via phone, email, and chat.
• Assist in the development and implementation of customer service strategies and programs.
• Maintain accurate and up-to-date customer records and databases.
• Monitor and report on key customer service metrics and performance indicators.
• Collaborate with cross-functional teams to ensure seamless customer experience.
• Bachelor's degree in Business, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.

Responsibilities

• Answer and resolve customer inquiries and complaints via phone, email, and chat.
• Assist in the development and implementation of customer service strategies and programs.
• Maintain accurate and up-to-date customer records and databases.
• Monitor and report on key customer service metrics and performance indicators.
• Collaborate with cross-functional teams to ensure seamless customer experience.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Basic computer skills

Education

Bachelor's degree in Business, Communications, or a related field

Tools

CRM software

Microsoft Office Suite

Job description

Juniper Central Group in Houston, TX is seeking a Customer Service Rep to handle inquiries, resolve issues, and provide exceptional service. The role includes maintaining customer records and assisting with order processing in a team-based office setting.

The position requires English proficiency, basic computer skills, and a minimum of 2 years in customer service. A related Bachelor's degree is preferred, with opportunities to grow within a supportive, customer-focused environment.