Customer Experience Pro — Growth Path & Benefits

HERRINGTON TREE SERVICE INC; Beverly (MA); Presencial; USD 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Health insurance

Paid time off

Descripción de la vacante

Iron Tree Service is seeking a Customer Service Rep to handle inbound and outbound customer interactions, support the outside sales team, and ensure a consistently high level of service. The role emphasizes empathy, documentation accuracy, and cross-department collaboration.

The ideal candidate will possess strong communication skills, multitasking ability, and a customer-focused mindset, contributing to a premium service experience.

Formación

• High school diploma or equivalent required.
• Associate's degree or higher a plus.
• Excellent communication skills, both verbal and written.
• Ability to multitask in a fast-paced environment.
• Experience in service industry is a plus.

Responsabilidades

• Answer inbound customer calls in a timely manner.
• Make outbound calls to review the 100% satisfaction guarantee.
• Support outside sales team.
• Demonstrate empathy and understanding of customer problems.
• Interact professionally with other departments.
• Accurately document calls and assignments per procedures.
• Follow scripts to provide a consistent customer experience.

Conocimientos

Communication skills

Multitasking

Customer service

Attention to detail

Software adaptability

Educación

High school diploma

Associate's degree (plus)

Herramientas

Software applications

Descripción del empleo

Iron Tree Service is seeking a Customer Service Rep to handle inbound and outbound customer interactions, support the outside sales team, and ensure a consistently high level of service. The role emphasizes empathy, documentation accuracy, and cross-department collaboration.

The ideal candidate will possess strong communication skills, multitasking ability, and a customer-focused mindset, contributing to a premium service experience.