Customer Experience Specialist

Juniper West Inc.; El Paso (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holidays

Professional development programs

Job summary

Juniper West Inc. in El Paso, TX is seeking a Customer Service Representative for full-time employment.

You will handle customer inquiries by phone, email, and chat, resolve issues, and provide accurate information about products, pricing, and availability. The role emphasizes timely order processing, CRM use, documentation of interactions, and collaboration with sales and shipping teams to ensure satisfaction.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Strong communication skills and ability to handle multiple interactions.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat with accurate, friendly assistance.
• Resolve complaints promptly to achieve customer satisfaction.
• Provide product information, order status, and returns/exchanges.
• Maintain detailed records of all customer interactions and transactions.
• Collaborate with sales and support teams to ensure seamless service.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Collaboration

Education

High school diploma or equivalent

Tools

CRM software

Job description

Juniper West Inc. in El Paso, TX is seeking a Customer Service Representative for full-time employment.

You will handle customer inquiries by phone, email, and chat, resolve issues, and provide accurate information about products, pricing, and availability. The role emphasizes timely order processing, CRM use, documentation of interactions, and collaboration with sales and shipping teams to ensure satisfaction.