Customer Service Representative

Juniper Summit Group; San Francisco (CA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible schedule

Remote work options

Job summary

Juniper Summit Group in San Francisco, CA seeks a full-time Customer Service Representative to handle inquiries, resolve issues, and support account management. You’ll enter data, maintain records, and contribute to a collaborative office environment.

The role requires at least two years in customer service, strong written and verbal communication, and a preference for a business/communications-related degree. Remote work options may be available within a flexible schedule.

Qualifications

• Minimum of two years of experience in customer service.
• Proficient in written and verbal communication.
• High school diploma or equivalent required; degree preferred.

Responsibilities

• Handle customer inquiries, resolve issues, and ensure high customer satisfaction.
• Assist with account management and maintain accurate records of customer interactions.
• Data entry, customer service, and administrative support tasks.

Skills

Data entry

Customer service

Administrative support

Written communication

Verbal communication

Problem solving

Education

High school diploma

Business degree

Communications degree

Tools

Microsoft Office Suite

Financial software

Job description

Juniper Summit Group, a prominent financial services firm based in San Francisco, CA, is hiring a full-time Customer Service Representative. This role offers an engaging work environment and the opportunity to contribute to clients' success.

As a Customer Service Representative, you will handle customer inquiries, resolve issues, and ensure high customer satisfaction. You will also assist with account management and maintain accurate records of customer interactions.

You will work in our San Francisco office, collaborating with a team of professionals dedicated to delivering top-notch financial services. The office environment is professional and collaborative, fostering a productive atmosphere.

This position offers an attractive compensation ranging from $50,000 to $65,043 per year, with benefits details not specified. The role involves a variety of tasks, including data entry, customer service, and administrative support. Employees will use standard office software such as Microsoft Office Suite, and may require proficiency in other tools depending on the specific needs of the department. The workplace is typically an office environment, with a flexible schedule that may include remote work options. Candidates should have a high school diploma or equivalent, and may require additional certifications or experience in a related field. The position offers opportunities for growth and development, with potential for advancement within the company.

To excel in this role, you should have a minimum of two years of experience in customer service. You should be proficient in communication, both written and verbal, and have excellent problem-solving skills. A degree in business, communications, or a related field is preferred.

Interested candidates should submit their resume and a cover letter detailing their relevant experience to our online application portal. This portal is accessible 24/7, ensuring that candidates can apply at their convenience. The resume should be in a standard format, typically one to two pages, and should include a summary of skills, work history, education, and any relevant certifications. The cover letter should be tailored to the specific job position, highlighting the candidate's relevant experience, skills, and enthusiasm for the role. Candidates should also be prepared to provide references upon request. The application process may involve an initial screening of resumes, followed by interviews with various team members. Successful candidates will be required to complete a background check and may need to undergo a drug test, depending on the specific job requirements. The workplace is typically a modern office environment, equipped with the necessary tools and technology to support the job role. Candidates should be comfortable working in a team environment and should have the ability to meet deadlines and work under pressure. The company values diversity and inclusion, and is committed to creating an inclusive workplace where all employees can thrive.

• Handling customer inquiries, resolving issues, maintaining accurate records, providing exceptional customer service, assisting with account managementMinimum of two years of experience in customer service, proficiency in communication, excellent problem-solving skills, degree in business, communications, or related field, detail-oriented, comfortable with financial software applications