Customer Service Rep

Juniper Central Group; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Juniper Central Group in Houston, TX is seeking a Customer Service Rep to handle inquiries, resolve issues, and provide exceptional service. The role includes maintaining customer records and assisting with order processing in a team-based office setting.

The position requires English proficiency, basic computer skills, and a minimum of 2 years in customer service. A related Bachelor's degree is preferred, with opportunities to grow within a supportive, customer-focused environment.

Qualifications

• Answer and resolve customer inquiries and complaints via phone, email, and chat.
• Assist in the development and implementation of customer service strategies and programs.
• Maintain accurate and up-to-date customer records and databases.
• Monitor and report on key customer service metrics and performance indicators.
• Collaborate with cross-functional teams to ensure seamless customer experience.
• Bachelor's degree in Business, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.

Responsibilities

• Answer and resolve customer inquiries and complaints via phone, email, and chat.
• Assist in the development and implementation of customer service strategies and programs.
• Maintain accurate and up-to-date customer records and databases.
• Monitor and report on key customer service metrics and performance indicators.
• Collaborate with cross-functional teams to ensure seamless customer experience.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Basic computer skills

Education

Bachelor's degree in Business, Communications, or a related field

Tools

CRM software

Microsoft Office Suite

Job description

Juniper Central Group, a logistics and supply chain solutions provider in Houston, TX, seeks a Customer Service Rep. This FULL_TIME position offers a salary range of $42,000 - $61,644.

As a Customer Service Rep, you will handle customer inquiries, resolve issues, and provide exceptional service. You will also maintain customer records and assist with order processing.

You will work in a team environment at our Houston, TX office. Our workplace is known for its commitment to customer satisfaction and efficient service delivery.

The salary range for this position is $42,000 to $61,644 per year, which can vary depending on factors such as experience, location, and performance.

• In addition to the base salary, employees may be eligible for a comprehensive benefits package that includes health insurance, retirement plans, and paid time off.
• The health insurance typically covers a range of medical services, including doctor visits, hospital stays, and prescription medications.
• Retirement plans may include 401(k) options or a pension plan, depending on the company's policies.
• Paid time off can include vacation days, sick leave, and holidays, providing employees with the opportunity to rest and recharge.

To excel in this role, you should have previous customer service experience, which may include handling customer inquiries, resolving complaints, and providing excellent support. Proficiency in English is required, as it is essential for clear communication with customers and colleagues. Basic computer skills are a plus, as they can help you efficiently manage customer data, use various software tools, and navigate through different platforms. Additionally, having a friendly and approachable demeanor can greatly enhance your ability to connect with customers and provide a positive experience.

• Answer and resolve customer inquiries and complaints via phone, email, and chat.
• Assist in the development and implementation of customer service strategies and programs.
• Maintain accurate and up-to-date customer records and databases.
• Monitor and report on key customer service metrics and performance indicators.
• Collaborate with cross-functional teams to ensure seamless customer experience.
• Bachelor's degree in Business, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.