Customer Service Representative

Juniper West Inc.; El Paso (TX); Vor Ort; USD 42.000 - 58.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

Holidays

Professional development programs

Zusammenfassung

Juniper West Inc. in El Paso, TX is seeking a Customer Service Representative for full-time employment.

You will handle customer inquiries by phone, email, and chat, resolve issues, and provide accurate information about products, pricing, and availability. The role emphasizes timely order processing, CRM use, documentation of interactions, and collaboration with sales and shipping teams to ensure satisfaction.

Qualifikationen

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Strong communication skills and ability to handle multiple interactions.

Aufgaben

• Handle incoming customer inquiries via phone, email, and chat with accurate, friendly assistance.
• Resolve complaints promptly to achieve customer satisfaction.
• Provide product information, order status, and returns/exchanges.
• Maintain detailed records of all customer interactions and transactions.
• Collaborate with sales and support teams to ensure seamless service.

Kenntnisse

Customer service

Communication skills

Problem-solving

Multitasking

Collaboration

Ausbildung

High school diploma or equivalent

Tools

CRM software

Jobbeschreibung

Juniper West Inc. seeks a Customer Service Representative in El Paso, TX, for full‑time employment. This role involves handling customer inquiries, resolving issues, and providing excellent service.

Daily tasks include responding to customer calls and emails, which often involve addressing inquiries about product features, availability, and pricing. Processing orders entails verifying customer details, updating inventory, and coordinating with the shipping department to ensure timely delivery. Addressing complaints requires a patient and empathetic approach, as customers may express frustration or dissatisfaction with their purchase. You'll also assist with product information by providing detailed explanations about features, benefits, and specifications, and troubleshooting by diagnosing issues and offering solutions to resolve customer problems. Ensuring customer satisfaction is a top priority, and your role involves going above and beyond to meet and exceed customer expectations.

Work with the customer service team in a collaborative environment. The office is located in El Paso, TX, with a focus on providing top‑notch service to local and regional customers.

The salary for this position ranges from $42,000 to $58,269 per year, providing a competitive compensation package. Employees can also benefit from comprehensive health insurance plans, ensuring access to quality healthcare services. Paid time off, including vacation days, sick leave, and holidays, allows for a balanced work‑life schedule. Additionally, the company offers professional development opportunities, such as training programs, workshops, and certifications, to help employees grow and advance in their careers.

To be considered for this position, applicants must possess a high school diploma or its equivalent. Previous experience in customer service is highly desirable, as it demonstrates a candidate's ability to handle customer inquiries, resolve issues, and maintain a positive attitude. Strong communication skills are essential, as the role requires clear and effective verbal and written communication with customers and colleagues. Additionally, the ability to work in a fast‑paced environment is crucial, as the position may involve handling multiple tasks and deadlines simultaneously.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat, providing accurate and friendly assistance.
• Resolve customer complaints and issues promptly and professionally, aiming for customer satisfaction.
• Assist customers with product information, order status, and returns/exchanges.
• Maintain detailed records of all customer interactions and transactions.
• Collaborate with the sales and support teams to ensure seamless customer service.

Qualifications

• High school diploma or equivalent, with at least 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills, with the ability to handle multiple interactions simultaneously.
• Strong problem‑solving skills and a customer‑centric approach.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Ability to work well under pressure and meet tight deadlines.