Customer Service Pro - Paid Training & Career Growth

Queen City Group; Charlotte (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Mentorship

Clear advancement

Recognition

Culture

Team events

Job summary

Queen City Group is hiring a Customer Service Representative to be the go-to resource for customers and colleagues, using product knowledge and communication to resolve questions and keep operations running smoothly. You’ll respond to inquiries by phone, email, and in person, resolve issues quickly, develop product knowledge, and coordinate with sales and operations to support campaigns and accounts.

This role offers paid training, mentorship, and clear advancement opportunities within a

Qualifications

• Friendly, patient, solutions-focused
• Clear written and verbal communication
• Strong organization and attention to detail
• Comfort with computers and learning new systems
• Customer service experience preferred

Responsibilities

• Respond to customer inquiries by phone, email, and in person with accuracy and care
• Resolve issues quickly and escalate complex concerns to the right team
• Develop and maintain thorough knowledge of our clients’ products and services
• Coordinate with the sales and operations teams to support campaigns and customer accounts
• Keep accurate records of customer interactions and follow-ups
• Identify recurring customer concerns and share feedback to improve the customer experience

Job description

Queen City Group is hiring a Customer Service Representative to be the go-to resource for customers and colleagues, using product knowledge and communication to resolve questions and keep operations running smoothly. You’ll respond to inquiries by phone, email, and in person, resolve issues quickly, develop product knowledge, and coordinate with sales and operations to support campaigns and accounts.

This role offers paid training, mentorship, and clear advancement opportunities within a