Junior Customer Service Pro: Calm, Solution-Focused

APEX Homes; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer service provider is hiring for the Entry Level Customer Service Representative role in Houston, Texas. The role involves managing customer inquiries and complaints, processing orders, and providing professional support across communication channels. Candidates should possess a high school diploma and experience in customer service. Strong communication, empathy, and problem-solving skills are essential. This is an opportunity for individuals looking to start their careers in customer service.

Qualifications

• Must have a high school diploma or equivalent.
• Ability to remain calm when customers are stressed or upset.
• Comfortable using computers and technology.

Responsibilities

• Maintain a positive and professional attitude toward customers.
• Respond promptly to customer inquiries across various channels.
• Acknowledge and resolve customer complaints effectively.
• Process customer orders, forms, and requests.
• Keep records of customer interactions and transactions.
• Provide feedback on customer service efficiency.

Skills

Effective communication

Empathy

Problem-solving

Computer proficiency

Education

High school diploma or equivalent

Job description

A customer service provider is hiring for the Entry Level Customer Service Representative role in Houston, Texas. The role involves managing customer inquiries and complaints, processing orders, and providing professional support across communication channels. Candidates should possess a high school diploma and experience in customer service. Strong communication, empathy, and problem-solving skills are essential. This is an opportunity for individuals looking to start their careers in customer service.