Customer Service Representative

AlphaGraphics - US763; Santa Monica (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Hard work, collaboration, humanity,fun

Career path development

Job summary

AlphaGraphics - US763 is seeking a Customer Service Representative (CSR) to join our small, fast-paced team as a full-time internal representative. You will articulate our expertise in products and services, educate customers about capabilities, and relay requirements to the support team in line with policies.

You’ll engage with customers by phone or in person to handle orders, billing, and inquiries while fostering positive relationships and contributing to a collaborative, growth-focused

Qualifications

• Experience conducting customer needs assessments and evaluating customer satisfaction.
• Ability to build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking to identify strengths and weaknesses of solutions.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development

BENEFITS/PERKS:

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

COMPANY OVERVIEW:

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Our tight-knit team in AlphaGraphics - US763 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

WHAT WE EXPECT OF YOU:

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

WHAT YOU BRING TO THE TABLE:

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated AlphaGraphics franchisee. If hired, Franchisee will be your employer, not AlphaGraphics or any of its affiliates or any other franchisees.