Customer Service Representative

Alphagraphicsfranchise; Spring (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Competitive Compensation

Flexible Scheduling

Career path development

Job summary

Alphagraphicsfranchise is looking for a full-time Customer Service Representative to join our team in Spring, Texas. The role is pivotal in establishing positive relationships with customers by meeting their needs. Key responsibilities include educating customers about products and services, and effectively communicating requirements to support teams. Ideal candidates will have experience in customer service, strong communication skills, and a desire to help people. Join us for competitive compensation and opportunities for growth.

Qualifications

• Experience conducting customer needs assessments and meeting quality standards.
• Strong written and verbal communication skills.
• Desire to continuously help people.

Responsibilities

• Establish and maintain positive relationships with customers.
• Communicate customer requirements to the support team.
• Attract potential customers and provide product information.

Skills

Customer relationship management

Communication skills

Critical thinking

Job description

Benefits

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Benefits / Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Company Overview

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Role Overview

Our tight-knit team in AlphaGraphics - US651 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. Some Graphics art knowledge is a plus!

What We Expect of You

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

What You Bring to the Table

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.