Customer Service Pro: Grow into Leadership

towerloan; Champaign (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Performance bonuses

Monthly incentives

Referral bonuses

Charitable campaigns

Job summary

Tower Loan is seeking a Customer Service Representative to deliver exceptional service, build relationships, and promote financial solutions. This on-site role supports daily loan-related activities and payments while contributing to a fast-paced, growth-oriented environment.

The position emphasizes cash handling, client interactions, and office duties, with a schedule Monday–Friday 8:30 AM–5:30 PM and occasional extended hours including Saturdays.

Qualifications

• High School Diploma or GED is required.
• Must have a valid driver's license and a reliable vehicle.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative to deliver exceptional service, build relationships, and promote financial solutions. This on-site role supports daily loan-related activities and payments while contributing to a fast-paced, growth-oriented environment.

The position emphasizes cash handling, client interactions, and office duties, with a schedule Monday–Friday 8:30 AM–5:30 PM and occasional extended hours including Saturdays.