Customer Experience Specialist — Great Benefits & Growth

CHS Career Site; Valparaiso (IN); Presencial; USD 35.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision Insurance

Life Insurance

401(k) with company match

Career development opportunities

Certification reimbursement

Student loan assistance

Rewards & recognition programs

Voluntary benefits (pet insurance, ID/

Legal insurance

Descripción de la vacante

CHS Career Site is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. The role requires strong problem-solving, professionalism, and meticulous documentation to ensure timely resolutions while upholding high service standards.

The position emphasizes collaborative teamwork, adherence to policies, and a commitment to exceptional customer experiences in a fast-paced environment.

Formación

• Associate degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required

Responsabilidades

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Works collaboratively with internal departments to escalate issues as needed and ensure timely resolutions.
• Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Performs other duties as assigned.

Conocimientos

Google Suite

ServiceNow

Soft phone

ERP systems

Verbal & written comms

Multitasking

CRM knowledge

Data entry

Educación

Associate degree or coursework in Business/Communications

Herramientas

Ticketing systems

MS Office

CRM software

ERP (Oracle)

Descripción del empleo

CHS Career Site is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. The role requires strong problem-solving, professionalism, and meticulous documentation to ensure timely resolutions while upholding high service standards.

The position emphasizes collaborative teamwork, adherence to policies, and a commitment to exceptional customer experiences in a fast-paced environment.