Customer Service Pro — Growth & Great Benefits

Production Tool Supply Company LLC; Tukwila (WA); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

Attendance Awards

Overtime eligibility

Tuition Reimbursement

401(k) with Company Match

Medical Vision Dental

Job summary

Berkshire Production Supply LLC in Tukwila, WA is seeking a Customer Service Representative to act as a liaison, provide product information, and resolve issues with accuracy and efficiency. Training will be provided to use our systems and discuss our products, focusing on patient customer care and timely responses.

The role emphasizes patient problem solving, order processing, and cross-team collaboration to meet service goals, with a strong emphasis on growth and a stable, customer-centric

Qualifications

• Excellent communication skills including verbal, written, and interpersonal.
• Proficient use of Windows, Outlook, Excel, and Teams.
• Strong problem solving and deductive reasoning.
• Customer-centric attitude and desire to grow with the company.
• Ability to establish rapport and build demand over the phone.
• Ability to multi-task, prioritize, and manage time effectively.
• Work with cross-functional teams to meet company goals.

Responsibilities

• Process customer orders, changes, and returns per policy.
• Provide timely and accurate information on orders and product knowledge via phone and email.
• Respond to quotes and product information requests with accuracy.
• Handle customer issues and follow up to ensure resolution.
• Partner with sales and internal teams to exceed service expectations.
• Develop customer relationships and inform about sales programs and opportunities.
• Perform other duties as assigned.

Skills

Communication skills

Software proficiency

Problem solving

Customer focus

Multitasking

Cross-functional collaboration

Tools

Windows

Outlook

Excel

Teams

Job description

Berkshire Production Supply LLC in Tukwila, WA is seeking a Customer Service Representative to act as a liaison, provide product information, and resolve issues with accuracy and efficiency. Training will be provided to use our systems and discuss our products, focusing on patient customer care and timely responses.

The role emphasizes patient problem solving, order processing, and cross-team collaboration to meet service goals, with a strong emphasis on growth and a stable, customer-centric