Customer Service Pro - Flexible Schedule & Growth Path

fastsigns-careers

Woburn (MA)

On-site

USD 21,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Flexible schedule

Job summary

FASTSIGNS is hiring a Customer Service Representative to join our team at the FASTSIGNS Center. You will be the first point of contact for customers, help prepare estimates, and ensure timely delivery of orders.

Ideal candidates have 2-3 years of customer service experience, a friendly, professional demeanor, and strong communication skills. You’ll learn about custom signs and graphics while contributing to team success and growth.

Qualifications

2-3 years of customer service experience
High school diploma or equivalent
Friendly, outgoing, and professional with a strong customer-first mindset
Strong listening, communication, and organizational skills
Comfortable working at a computer, managing multiple projects, and handling detailed information throughout the day
Ability to thrive in a fast-paced, production-oriented environment while maintaining accuracy and quality
Experience with Adobe Illustrator is preferred (training provided as needed)
Interest in learning about custom signs, graphics, and visual solutions for businesses

Responsibilities

Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
Work with customers in numerous ways such as email, telephone, in-person and at their place of business
Build long-lasting relationships by turning prospects into long term clients.