Customer Experience Pro — Signs, Site Surveys & Growth

FASTSIGNS #293201; East Norriton Township (Montgomery County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Paid Vacation and Holidays

Performance Bonus

Ongoing Training Opportunities

Job summary

FASTSIGNS #293201 is seeking a Customer Service Representative to join our team. You will be the first point of contact for customers, learn to prepare estimates, and ensure timely delivery of finished orders.

You will participate in daily team meetings, support business and marketing plans, and build lasting client relationships. This role involves direct interaction with customers via email, phone, in-person visits, and site surveys.

Qualifications

• 2-3 years of retail or counter sales experience, signs experience preferred.
• High school diploma or equivalent.
• Outgoing, responsive, eager to learn and has the ability to build relationships.
• Great listening and organization skills.
• Ability to sit for long periods (4 hours or more).
• Ability to view a computer screen for long periods (4 hours or more).
• Ability to work under pressure to output high volume, high-quality work.

Responsibilities

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center.
• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders.
• Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
• Work with customers in numerous ways such as email, telephone, in-person and at their place of business.
• Able to drive and go for site survey for customer's business locations.
• Build long-lasting relationships by turning prospects into long term clients.
• Must able to perform other duties as assigned for FASTSIGNS Center.

Skills

Retail experience

Customer service

Communication

Relationship building

Teamwork

Problem solving

Education

High School Diploma

Job description

FASTSIGNS #293201 is seeking a Customer Service Representative to join our team. You will be the first point of contact for customers, learn to prepare estimates, and ensure timely delivery of finished orders.

You will participate in daily team meetings, support business and marketing plans, and build lasting client relationships. This role involves direct interaction with customers via email, phone, in-person visits, and site surveys.