Customer Experience Specialist

FASTSIGNS International. Inc; Temple (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Vision insurance

Company parties

Competitive salary

Dental insurance

Competitive pay

Paid vacation and holidays

Performance bonus

Ongoing training opportunities

Job summary

FASTSIGNS International, Inc. is seeking a Customer Service Representative to join our team at FASTSIGNS Center. You will be the first point of contact for customers and prospects, handling inquiries and supporting order processing.

You will learn to prepare estimates, manage work orders, and ensure on-time delivery, while participating in daily team meetings and executing business and marketing plans. Strong communication and relationship-building skills are essential.

Qualifications

• 2-3 years of retail or counter sales experience preferred.
• High school diploma or equivalent.
• Outgoing, responsive, eager to learn and has the ability to build relationships.
• Great listening and organization skills.
• Ability to sit for long periods (4 hours or more).
• Ability to view a computer screen for long periods (4 hours or more).
• Ability to work under pressure to output high volume, high-quality work.

Responsibilities

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center.
• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders.
• Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
• Work with customers in numerous ways such as email, telephone, in-person and at their place of business.
• Build long-lasting relationships by turning prospects into long term clients.

Skills

Retail experience

Customer relationships

Communication skills

Listening skills

Organisation

Stamina for long hours

Pressure management

Education

High school diploma or equivalent

Job description

FASTSIGNS International, Inc. is seeking a Customer Service Representative to join our team at FASTSIGNS Center. You will be the first point of contact for customers and prospects, handling inquiries and supporting order processing.

You will learn to prepare estimates, manage work orders, and ensure on-time delivery, while participating in daily team meetings and executing business and marketing plans. Strong communication and relationship-building skills are essential.