Customer Service Pro - Flexible Hours, Growth & Impact

GEICO Norwalk

Lakeland (FL)

On-site

USD 26,000 - 33,000

Full time

28 hours ago

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Benefits offered by this job

Health benefits from Day 1

PTO from start

13 paid holidays annually

401(k) with 6% match

Tuition assistance (GEICO Strive)

Job summary

GEICO in Lakeland, FL is seeking an Auto Customer Service Representative to guide policyholders through coverage needs and billing inquiries while delivering world-class service. The role emphasizes empathy, problem-solving, and strong customer interaction within a dynamic, on-site environment.

Starting wage ranges from $19.06 to $23.82 per hour with evening and weekend differentials.GEICO offers comprehensive benefits, paid time off, and retirement matching, plus ongoing licensing and education

Qualifications

Minimum of 1 year of customer-facing experience required; 3+ years preferred.
Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
High School Diploma or GED required; College degree preferred.

Responsibilities

Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
Problem Resolution: Resolve customer concerns, ensuring a positive experience.
Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
Meaningful Impact: Enhance customer satisfaction through meaningful interactions.