Customer Care Specialist – Growth, Billing & Licensing Support

GEICO Norwalk; Tucson (AZ); Presencial; USD 26 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and dental benefits from Day 1

Paid time off & holidays

401(k) with company match

Tuition assistance

Resumo da oferta

GEICO in Tucson, AZ is hiring an Auto Customer Service Representative to guide policyholders through coverage needs, billing questions, and policy updates with world-class service.

Starting salary ranges from $19.06 to $23.82 per hour ($38,405–$47,997 annually), with shift differentials and comprehensive benefits from day one, including health, 401(k), tuition assistance, and paid time off. Licensing support provided.

Qualificações

• Experience & Qualifications: Minimum of 1 year of customer-facing experience preferred.
• Experience in high-volume call centers with KPIs and measurable goals preferred.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Responsabilidades

• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.

Conhecimentos

Customer service

Interpersonal skills

Problem solving

Empathy

Multitasking

Formação académica

High School Diploma or GED

College degree

Descrição da oferta de emprego

GEICO in Tucson, AZ is hiring an Auto Customer Service Representative to guide policyholders through coverage needs, billing questions, and policy updates with world-class service.

Starting salary ranges from $19.06 to $23.82 per hour ($38,405–$47,997 annually), with shift differentials and comprehensive benefits from day one, including health, 401(k), tuition assistance, and paid time off. Licensing support provided.