Customer Service Representative

Superworq; United States; Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive starting wage $19.06–$23.

Job summary

GEICO is seeking an Auto Customer Service Representative to guide policyholders through coverage options, handle billing inquiries, and support policy changes with accuracy and empathy. You will deliver world-class service in a role that blends on-site training with remote work options.

The position offers competitive pay, a comprehensive benefits package, and ongoing licensing and training opportunities. Ideal candidates have customer-facing experience, strong communication, and the ability to

Qualifications

• 1 year of customer-facing experience
• Experience in high-volume call centers with KPIs
• Active Personal Lines or Property & Casualty license preferred
• HS Diploma or GED required; college degree preferred
• Strong customer service, interpersonal, problem-solving and empathy skills
• Adaptable, detail-oriented, able to multitask across platforms
• Availability to work evenings, weekends and holidays

Responsibilities

• Manage incoming customer calls and messages related to billing, policy updates and inquiries
• Provide accurate and timely solutions addressing customer concerns
• Guide customers through coverage options and policy changes
• Maintain knowledge of GEICO’s products to identify cross-selling opportunities
• Ensure compliance with policies and regulatory requirements
• Contribute to team goals by meeting/exceeding KPIs
• Participate in ongoing training and licensing programs

Skills

Customer-facing

Call center KPIs

Licensing preferred

High school diploma

Interpersonal skills

Multitasking

Evenings/weekends

Education

HS Diploma or GED

College degree preferred

Job description

About The Company

GEICO, founded in 1936, is a prominent member of the Berkshire Hathaway family of companies and stands as one of the largest auto insurers in the United States. With a commitment to delivering quality coverage to millions of customers, GEICO has built an iconic brand known for reliability and customer-centric service. The company thrives on relentless innovation to exceed customer expectations and make a meaningful impact on local communities nationwide. GEICO fosters a workplace culture where employees feel valued, supported, and proud to contribute to the company’s ongoing success, exemplified by the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

About The Role

As an Auto Customer Service Representative at GEICO, you will play a vital role in providing reassurance and effective solutions that positively impact our customers' lives. Your responsibilities will include guiding policyholders through their coverage needs, managing policy changes, addressing billing inquiries, and offering informed recommendations. This role requires delivering world-class service that enhances customer satisfaction and loyalty. The position offers competitive compensation and benefits, professional growth opportunities, and a flexible work environment that includes a blend of on-site and remote work options.

Qualifications

• Minimum of 1 year of customer-facing experience preferred.
• Experience in high-volume call centers with KPIs and measurable goals preferred.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• High School Diploma or GED required; college degree preferred.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across multiple platforms.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Manage incoming customer calls and messages related to billing, policy updates, and inquiries.
• Provide accurate and timely solutions that address customer concerns and improve their experience.
• Guide customers through coverage options and policy changes based on their individual needs.
• Maintain up-to-date knowledge of GEICO’s products and services to identify cross-selling opportunities.
• Ensure compliance with company policies and regulatory requirements during all customer interactions.
• Contribute to team goals by meeting or exceeding performance metrics and KPIs.
• Participate in ongoing training and licensing programs to enhance professional skills.

Benefits

• Competitive starting salary ranging from $19.06 to $23.82 per hour ($38,405 - $47,997 annually), commensurate with experience.
• Shift differentials for evening and weekend work.
• Comprehensive health and wellness benefits starting Day 1, including medical, dental, vision, and flexible spending accounts.
• Immediate accrual of Paid Time Off plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) plan with up to 6% company match, vested immediately.
• Tuition assistance program (GEICO Strive) offering up to $5,250 annually.
• Licensing and continuing education provided at no cost, including access to hundreds of eLearning courses.
• Workplace flexibility with a hybrid schedule: complete initial training in-office, then work 80% on-site and 20% off-site, with additional off-site weeks available through GEICO Flex.

Equal Opportunity

GEICO is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We provide fair and equal employment opportunities to all associates and job applicants without regard to race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local laws.