Customer Service Representative

Geico; Lakeland (FL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health and wellness benefits

PTO & holidays

401(k) with match

Tuition assistance

On-site training

Job summary

GEICO is hiring an Auto Customer Service Representative in Lakeland, FL to assist policyholders with coverage needs, billing questions, and policy changes. You will deliver world-class service while meeting KPIs and participating in ongoing licensing and education opportunities.

Starting salary ranges from $19.06 to $23.82 per hour, plus shift differentials. The role offers comprehensive benefits, PTO, 401(k) with match, tuition assistance, and flexible work options after training.

Qualifications

• Minimum of 1 year of customer-facing experience.
• 3+ years preferred.
• Active Personal Lines or Property & Casualty license preferred (training fees provided).
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Handle inbound calls, messages, and billing questions.
• Provide policy updates and cross-sell opportunities where appropriate.
• Resolve customer issues to ensure a positive experience.
• Stay informed about GEICO products and offerings.

Skills

Customer-facing

Call center

Customer service

Empathy

Problem solving

Evenings/weekends/holidays

Education

High School Diploma / GED

College degree preferred

Job description

Customer Service RepresentativeGEICO uses cookies to help us provide the best experience on GEICO Careers. By continuing to use our website, you consent to the use of cookies. For more information, please visit our cookie policy.### Customer Service RepresentativeApply: Lakeland, FL: Full time: Posted Today: R0066525**Why Join GEICO?**At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.**Your Impact at GEICO**As an Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.**What Makes This Opportunity Exciting?** * **Compensation & Incentives:** + Starting Salary: $19.06 - $23.82/hour ($38,405.90 - $47,997.30 annually). + Differentials: +10% for evening shifts; +20% for weekends.* **Benefits:** + Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). + Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). + 401(k) with up to 6% match, vested immediately. + GEICO Strive, upfront tuition assistance program (up to $5,250 annually).* **Professional Growth:** + Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.* **Workplace Flexibility:** + Complete in-office training, then opportunity to work 80% on-site and 20% off-site. + Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. + **Office Location:** 3535 W. Pipkin Rd. Lakeland, FL 33811**How****You****’ll****Make a Difference** * **Customer Interaction:** Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.* **Problem Resolution:**Resolve customer concerns, ensuring a positive experience.* **Product Knowledge:** Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.* **Meaningful Impact:** Enhance customer satisfaction through meaningful interactions.**What****We****’re****Looking For** * **Experience & Qualifications:** + Minimum of 1 year of customer-facing experience required; 3+ years preferred. + Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. + Active Personal Lines or Property & Casualty license preferred (training and exam fees provided). + High School Diploma or GED required; College degree preferred.* **Core Skills:** + Strong customer service, interpersonal, problem-solving, and empathy skills. + Adaptable, detail-oriented, and able to prioritize and multitask across platforms.* **Availability:** + Available to work evenings, weekends, and holidays.#geico300**The GEICO Pledge:****Great Company:** Protecting customers through life’s twists and turns with innovation and integrity.**Great Careers:**Personalized development programs, mentorship, and certification assistance.**Great Culture:**Inclusive and collaborative culture rooted in shared success.**Great Rewards:**Competitive pay, benefits, and flexibility to support your well-being and future.The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.