Customer Service Representative

GEICO Norwalk; Lakeland (FL); Presencial; USD 26 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits from Day 1

PTO from start

13 paid holidays annually

401(k) with 6% match

Tuition assistance (GEICO Strive)

Resumo da oferta

GEICO in Lakeland, FL is seeking an Auto Customer Service Representative to guide policyholders through coverage needs and billing inquiries while delivering world-class service. The role emphasizes empathy, problem-solving, and strong customer interaction within a dynamic, on-site environment.

Starting wage ranges from $19.06 to $23.82 per hour with evening and weekend differentials.GEICO offers comprehensive benefits, paid time off, and retirement matching, plus ongoing licensing and education

Qualificações

• Minimum of 1 year of customer-facing experience required; 3+ years preferred.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Responsabilidades

• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.

Conhecimentos

Customer service

Interpersonal skills

Problem-solving

Empathy

Attention to detail

Multitasking

Formação académica

High School Diploma or GED

College degree

Descrição da oferta de emprego

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Your Impact at GEICO

Asan AutoCustomer Service Representative,you’llprovide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.

What Makes This Opportunity Exciting?

• Compensation & Incentives:
  • Starting Salary:$19.06 - $23.82/hour ($38,405.90 - $47,997.30annually).
  • Differentials: +10% for evening shifts; +20% for weekends.
• Benefits:
  • Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
  • Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
  • 401(k) with up to 6% match, vested immediately.
  • GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Professional Growth:
  • Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
• Workplace Flexibility:
  • Completein-office training, then opportunity to work 80% on-site and 20% off-site.
  • Enjoy GEICO Flex,additionalweeks annually to work off-site, meeting location and work guidelines.
  • Office Location:3535 W. Pipkin Rd. Lakeland, FL 33811

How You'll Make a Difference

• Customer Interaction:Manageincoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Problem Resolution:Resolve customer concerns, ensuring a positive experience.
• Product Knowledge:Stay informed about GEICO’s products andidentifycross-selling opportunities toassistcustomers.
• Meaningful Impact:Enhance customer satisfaction through meaningful interactions.

What We’re Looking For

• Experience & Qualifications:
  • Minimum of 1 year of customer-facing experience required; 3+ years preferred.
  • Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
  • ActivePersonal Lines or Property & Casualty licensepreferred (training and exam fees provided).
  • High School Diploma or GEDrequired; College degree preferred.
• Core Skills:
  • Strong customer service, interpersonal, problem-solving, and empathy skills.
  • Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Availability:
  • Availabletowork evenings, weekends, and holidays.

#geico300

The GEICO Pledge

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.