In-Store Financial Services Pro — Career Growth

Community Choice Financial Family of Brands; Mobile (AL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training opportunities

Key Holder Program for leadership

12 days PTO in year one

Casual dress code

Job summary

Community Choice Financial Family of Brands in Mobile, AL is hiring a Customer Service Representative to help customers access financial solutions and process transactions, delivering an exceptional in-store experience. You will build relationships, process payments, and support everyday banking needs with accuracy.

The role offers hands-on training, coaching, and development as we invest in your long-term success.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain store appearance and cleanliness to enhance customer experience.

Skills

Customer service

Cash handling

Data entry

POS system

Microsoft Office

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands in Mobile, AL is hiring a Customer Service Representative to help customers access financial solutions and process transactions, delivering an exceptional in-store experience. You will build relationships, process payments, and support everyday banking needs with accuracy.

The role offers hands-on training, coaching, and development as we invest in your long-term success.