Customer Service Pro: Financial Solutions & Growth Path

Community Choice Financial Family of Brands; Portland (OR); Presencial; USD 22 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-the-job training

Educational Reimbursement Program

401(k) Retirement plan with company 1:

Free mental health resources through E

Resumo da oferta

Community Choice Financial Family of Brands in Portland, OR is seeking a Customer Service Representative to help community members access the short‑term financial solutions they need, right when they need them.

You will play a pivotal role in a high‑performance environment, building connections with a diverse customer base and processing transactions like check cashing, money transfers, and customer payments while delivering an exceptional in‑store experience.

Qualificações

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age(19 in Alabama).
• Background check required.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
• Nice to Haves– PreferredQualifications and Skills: Experience in checkcashing, document verification, and/or money order processing.; Prior cashhandling, cash drawer/vault management experience.; Bilingual (English/Spanish) is a plus and may be required for certain locations.; Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

Responsabilidades

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain store appearance and meet cleanliness standards to enhance customer experience.
• Uphold compliance with company policies and laws.
• Work full-time with in-person attendance including weekends.
• Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company.

Conhecimentos

Customer service

Verbal & written communication

Data entry

Attention to detail

Microsoft Office / computer systems

Formação académica

High school diploma or equivalent

Ferramentas

POS system

Microsoft Office

Descrição da oferta de emprego

Community Choice Financial Family of Brands in Portland, OR is seeking a Customer Service Representative to help community members access the short‑term financial solutions they need, right when they need them.

You will play a pivotal role in a high‑performance environment, building connections with a diverse customer base and processing transactions like check cashing, money transfers, and customer payments while delivering an exceptional in‑store experience.