Customer Service Pro: Financial Solutions & Growth

towerloan; Peoria (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Annual raises

Monthly incentives

Employee referral bonuses

Charitable campaigns

Job summary

Tower Loan is seeking a diligent Customer Service Representative (CSR) to be at the heart of our branch operations. You will deliver exceptional service, manage payments, promote financial solutions, and support daily office tasks in a fast-paced, customer-centric environment.

This full-time role offers competitive pay, incentives, benefits, and clear opportunities to advance into leadership. On-site location, with a Monday–Friday schedule and occasional extended hours including Saturdays.

Qualifications

• Must have a high school diploma or GED.
• Must have a valid driver's license and reliable vehicle.
• Preferred: Cash Handling, Sales, or Customer Service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and preparing deposits.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.

Skills

Cash Handling

Sales

Customer Service

Education

High School Diploma or GED

Job description

Tower Loan is seeking a diligent Customer Service Representative (CSR) to be at the heart of our branch operations. You will deliver exceptional service, manage payments, promote financial solutions, and support daily office tasks in a fast-paced, customer-centric environment.

This full-time role offers competitive pay, incentives, benefits, and clear opportunities to advance into leadership. On-site location, with a Monday–Friday schedule and occasional extended hours including Saturdays.