Growth-Focused CSR: Finance Solutions & Leadership Path

Tower Loan; Troy (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health and Well-Being Options (Medical

Dental

Vision

Employee Assistance Program

Life Insurance

401(k) Match (up to 3%)

Paid Time Off (16 days after one year)

Paid Holidays

Annual Raises and Bonuses

Monthly Incentives

Employee Referral Bonuses

Charitable Campaigns

Job summary

Tower Loan seeks a full-time Customer Service Representative (CSR) to deliver outstanding service, build relationships, and help customers find suitable financial solutions. You will manage payments, cash handling, and drive loan production while supporting office operations in a fast-paced environment.

The role emphasizes strong customer interactions, reliable daily performance, and opportunities for career growth through training and internal advancement.

Qualifications

• High School Diploma or GED is required.
• Must have a valid driver’s license and reliable vehicle.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Sales

Education

High School Diploma or GED

Job description

Tower Loan seeks a full-time Customer Service Representative (CSR) to deliver outstanding service, build relationships, and help customers find suitable financial solutions. You will manage payments, cash handling, and drive loan production while supporting office operations in a fast-paced environment.

The role emphasizes strong customer interactions, reliable daily performance, and opportunities for career growth through training and internal advancement.