Customer Service Pro - Financial Services, Flexible Hours

PLS; Garland (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS, a leading retail provider of financial services, seeks a Customer Service Representative in Garland, TX. You will be the friendly face to customers, delivering superior service, educating them on product offerings, and ensuring all transactions meet applicable laws and policies.

Fluency in English is required, with English/Spanish bilingual a plus. The role requires flexibility for mornings, evenings, weekends and holidays, and a professional, trustworthy demeanor to support a busy,

Qualifications

• Experience in customer service in hospitality, financial services, retail or restaurant preferred.
• Ability, willingness, and comfort to engage with customers.
• Ability to offer products and services to customers based on their needs.
• Exceptional attention to detail and ability to multi-task.
• Professional appearance and demeanor.
• Must be honest and have integrity.
• Able to work flexible hours, including early morning, evenings, weekends and holidays.
• English fluency is required.
• English/Spanish bilingual is a plus.

Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Skills

Customer service

English fluency

bilingual English/Spanish

Attention to detail

Multi-tasking

Job description

PLS, a leading retail provider of financial services, seeks a Customer Service Representative in Garland, TX. You will be the friendly face to customers, delivering superior service, educating them on product offerings, and ensuring all transactions meet applicable laws and policies.

Fluency in English is required, with English/Spanish bilingual a plus. The role requires flexibility for mornings, evenings, weekends and holidays, and a professional, trustworthy demeanor to support a busy,